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Visitor’s Do’s & Don’ts

Your Responsibilities as a hospital patient:

  • To provide complete and accurate information about his/her health, including present condition, past illness, hospitalizations, medications, natural products and vitamins, and any other matters that pertain to his/her health.

  • Provide complete and accurate information including full name, address, and other information.

  • To ask questions when he/she does not understand what the doctor or other members of the healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or condition alternative therapies.

  • Abide by all hospital rules and regulations:

    • Comply with the no-smoking policy

    • Comply with the visitor policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy, and safety. Weapons are prohibited on-premises.

    • Treat hospital staff, other patients and visitors, with courtesy and respect.

  • To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.

  • Not to give medication prescribed for him/her to others.

  • Provide complete and accurate information for insurance claims and work with the hospital and physician billing offices to make payment arrangements.

  • To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course.

  • To pay for services billed for in a timely manner as per the hospital policies.

  • To respect that some other patient’s medical condition may be more urgent than yours and accept that your doctor may need to attend them first.

  • To respect that admitted patients and patients requiring emergency care take priority for your doctor.

  • To follow the prescribed treatment plan and carefully comply with the instructions given.

  • To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in a hospital.

  • To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.

  • To attend follow-up appointments as requested.

  • Not to take any medications without the knowledge of doctors and healthcare professionals.

  • To provide correct and truthful history.

       To understand the charter of rights and seek clarification, if any

Your rights as a hospital patient:

  • Right to Accessibility, availability, and continuity of care

  • Right to Dignity and Privacy of Patient

  • Right to ensure Safety

  • Right to Confidentiality of Information

  • Right to Refusal of treatment

  • Right to Information & education

  • Right to express any special preference, spiritual or cultural need

  • Right to get protection from physical abuse and neglect

  • Right to give informed Consent

  • Right to Complain and Redressal

  • Right to Know the expected cost of treatment

  • Right to access to his/her Clinical records

  • Right to have a second opinion

  • Right to transfer and continuity of care

  • Right to Know hospital rules & regulations

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