Visitor’s Do’s & Don’ts
Your Responsibilities as a hospital patient:
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To provide complete and accurate information about his/her health, including present condition, past illness, hospitalizations, medications, natural products and vitamins, and any other matters that pertain to his/her health.
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Provide complete and accurate information including full name, address, and other information.
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To ask questions when he/she does not understand what the doctor or other members of the healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or condition alternative therapies.
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Abide by all hospital rules and regulations:
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Comply with the no-smoking policy
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Comply with the visitor policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy, and safety. Weapons are prohibited on-premises.
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Treat hospital staff, other patients and visitors, with courtesy and respect.
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To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
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Not to give medication prescribed for him/her to others.
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Provide complete and accurate information for insurance claims and work with the hospital and physician billing offices to make payment arrangements.
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To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course.
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To pay for services billed for in a timely manner as per the hospital policies.
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To respect that some other patient’s medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
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To respect that admitted patients and patients requiring emergency care take priority for your doctor.
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To follow the prescribed treatment plan and carefully comply with the instructions given.
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To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in a hospital.
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To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
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To attend follow-up appointments as requested.
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Not to take any medications without the knowledge of doctors and healthcare professionals.
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To provide correct and truthful history.
To understand the charter of rights and seek clarification, if any
Your rights as a hospital patient:
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Right to Accessibility, availability, and continuity of care
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Right to Dignity and Privacy of Patient
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Right to ensure Safety
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Right to Confidentiality of Information
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Right to Refusal of treatment
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Right to Information & education
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Right to express any special preference, spiritual or cultural need
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Right to get protection from physical abuse and neglect
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Right to give informed Consent
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Right to Complain and Redressal
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Right to Know the expected cost of treatment
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Right to access to his/her Clinical records
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Right to have a second opinion
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Right to transfer and continuity of care
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Right to Know hospital rules & regulations